Frequently Asked Questions (FAQ)

Below FAQ are some common concerns of our clients before purchasing Dermal Filler products from our store; Lushfills. If you have other questions, please just send it to info@lushfills.com

1. What is Lushfills

Lushfills is a professional supplier of premium aesthetic products including dermal fillers, botulinum toxin, skin boosters, and aesthetic medical supplies. We serve licensed medical professionals, clinics, and certified practitioners worldwide.

2. Who can purchase from Lushfills?

Our products are intended for:
• Licensed medical doctors
• Nurses
• Dentists
• Aesthetic practitioners
• Registered clinics
We may require proof of professional credentials before processing certain orders.

3. Are your products authentic?

Yes. All products supplied by Lushfills are sourced directly from authorized manufacturers or verified distributors. We do not sell counterfeit or imitation products.

4. How are products stored before shipping?

All temperature-sensitive products are stored in controlled environments according to manufacturer guidelines (typically +2°C to +8°C for toxins). We ensure proper cold-chain handling where required.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping times and customs regulations vary depending on the destination country.
Please ensure that the product is permitted for import in your country before placing an order.

6. How long does shipping take?

Estimated delivery times:
• Europe: 2–5 business days
• USA: 3–7 business days
• Rest of the world: 4–10 business days
Delivery times may vary due to customs clearance or local courier delays.

7. Will I have to pay customs duties or VAT?

Import duties, VAT, and customs fees are the responsibility of the buyer. These charges vary by country and are not included in our product prices.

8. How should I store my products after receiving them?

Please follow manufacturer instructions carefully.
• Botulinum toxin: Store refrigerated at +2°C to +8°C
• Dermal fillers: Store at room temperature unless otherwise specified
• Avoid freezing unless clearly instructed by manufacturer
Improper storage may affect product performance.

9. Can I return products?

Due to the medical nature of our products, we do not accept returns unless:
• The item is damaged during transport
• There is a verified manufacturer defect
Please contact us within 24 hours of receiving your order if there is any issue.

10. What should I do if my vial looks empty?

Some modern lyophilized botulinum toxin products may appear visually empty due to advanced freeze-drying technology. This does not mean the product is defective.
If you have concerns, please contact our support team with photos or video documentation before puncturing the vial.

11. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly on the courier’s website.

12. What payment methods do you accept?

We accept:
• Bank transfer
• Credit/Debit card
• Secure online payment methods
Payment options may vary depending on your region.

13. Are your products CE certified?

Many of our dermal fillers and aesthetic devices are CE-marked where applicable. Certification status may vary by product and market. Please check individual product descriptions for details.

14. Do you offer bulk pricing?

Yes. Clinics, distributors, and high-volume buyers can contact us for special pricing and wholesale opportunities.

15. Is Lushfills responsible for how products are used?

No. All products must be administered by qualified and licensed professionals. Lushfills is not responsible for misuse, incorrect administration, or outcomes resulting from improper handling.

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