Frequently Asked Questions

Product

What types of products does Lush Fills offer?

Lush Fills offers a range of high-quality dermal fillers, collagen stimulators, skin boosters, and advanced cosmetic products.

Yes, all our products are clinically tested and sourced from trusted and certified manufacturers to ensure safety and efficacy.

We prioritize product authenticity by sourcing only from certified manufacturers and maintaining transparency in our supply chain.

The shelf life varies by product. We ensure that all products are fresh and within their expiration dates upon delivery.

Our products are designed to be safe and effective for a variety of skin types. However, we recommend consulting with a skincare professional for personalized advice.

We recommend consulting with a qualified skincare professional to determine the best products for your specific needs and goals.

Shipping

We offer fast and secure shipping options to ensure your products arrive safely and promptly.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Orders

You can place an order directly through our website by selecting your desired products and following the checkout process.

If you need to modify your order, please contact our customer support team as soon as possible. We can make changes if the order has not yet been processed for shipping.

Yes, you can cancel your order within 1 hour of placing it. Please contact our customer support team to initiate the cancellation.

Payment

Yes, we strive to provide competitive pricing on all our products while maintaining high quality and safety standards.

Yes, we use industry-standard encryption and security protocols to protect your payment information during transactions.

If your payment is declined, please check your payment details for accuracy. If the issue persists, contact your bank or payment provider for assistance. You can also reach out to our customer support team for help.

Yes, an invoice will be included in your order confirmation email. If you need a separate invoice, please contact our customer support team.

Return and Refund

Email us within 14 days of delivery
Include your order number
Attach clear photos/videos of the issue
For wrong/missing items: Provide an unboxing video (if possible)

We accept returns or exchanges if:
The wrong product was shipped
Items are missing from your order
The product arrived damaged or defective
You changed your mind (item must be unopened & in original packaging)

Yes! If you received the wrong product, we will ship the correct one at no extra cost.

Others

Yes, we have a friendly and knowledgeable customer support team available to assist you with any inquiries or issues.

Lush Fills is committed to product authenticity, batch freshness, and transparent sourcing, combined with competitive pricing and exceptional customer support, making us a reliable partner for your skincare needs.