Regulatory Information

Last updated: 8 November 2026

Key facts

  • Dispatched from Our warehouse in Seoul, South Korea. We do not import, keep stock or distribute products in any other country.
  • Who may buy Professional-use products are strictly for licensed professionals, and we must check a valid licence before any order for them is processed. General cosmetics often need no licence.
  • Before you order Make sure every product may legally be imported and used in your country. The recipient is the importer of record.
  • Duties and taxes None of our shipping services includes import VAT, duties or customs fees. The recipient pays them at customs.
  • Product information We share as much manufacturer information as we can. We do not give treatment advice.
  • Liability As far as the law allows, we are not liable for how any product is used, imported or applied.

This page explains how product rules, licences and import requirements apply when you buy from lushfills.com. It is general information, not a certificate or approval, and it does not replace the manufacturer's documents or the rules of your own country.

1. Where Products Come From

LUSHFILLS runs lushfills.com. Every Order is packed and dispatched from our own warehouse in Seoul, South Korea. We do not import, keep stock or distribute products in any other country. Each parcel goes from Korea straight to the recipient, who brings it into the destination country as importer of record.

2. Types of Products

The same website can offer products that are treated very differently by the rules of each country. Our website categories describe the range; they do not decide how a product is classified.

Product type What to keep in mind
Botulinum toxin products Usually subject to strict product approval and supply rules, and restricted to licensed professionals
Dermal fillers Depending on the product and the country, may fall under device or aesthetic-product rules
Skin boosters and other injectable products Classification depends on ingredients, intended use and local law; they are not ordinary cosmetics
General cosmetics and skincare Usually covered by cosmetic safety, ingredient and labelling rules
Accessories and consumables Rules depend on the item and the country

3. Rules Depend on the Product and the Country

A product being shown on lushfills.com does not mean it is approved to be bought, imported or used in every country. Whether it is allowed can depend on the exact product and version, the manufacturer, its ingredients and pack size, its intended use, its registration in your country, its labelling, and who is buying it and why. Approval of one product, or of a similar product with a related name, does not cover another.

4. Licensed Professionals and Licence Checks

Professional-use products are sold strictly to licensed aesthetic and healthcare professionals, registered clinics and authorised businesses. They are never sold for personal use or self-application.

Before we process any Order that contains a professional-use product, you must send a valid professional licence or registration certificate, and we must check it. A training or course certificate is not a licence. We may also ask for business details, proof that you may act for an organisation, or import documents. If we cannot confirm eligibility, the Order is not processed; if it was paid, it is cancelled and refunded.

General cosmetics can usually be bought without a licence where the destination country allows it.

5. What You Must Check Before Ordering

Before you order, you are responsible for making sure that:

  • you may legally buy, import, keep and use each product in the destination country;
  • you hold every licence, registration, permit or other permission your country requires from you;
  • any resale or distribution you plan is lawful;
  • your business, recipient and delivery details are correct.

If you are unsure, ask your country's competent authority or a qualified adviser before ordering. A successful payment or an available shipping option does not make a purchase lawful.

6. Regional Notes

These notes show the kind of rules that may apply. They are not a full legal guide, and mentioning a country or authority does not mean any product is approved there or that the authority endorses LUSHFILLS.

Region Points to check
European Union and EEA EU and national rules for the product type, including device rules for some aesthetic products, labelling and who may buy and use them
United Kingdom Requirements of the UK authorities for the product type and whether it is registered for the UK market
Switzerland Swiss registration, import and supply rules, which can differ from EU rules
United States FDA status of the specific product and federal and state rules on who may buy and use it
Canada Health Canada product licences and provincial professional rules
Australia TGA requirements and whether the product is listed for Australia
Other countries National rules on classification, registration, import, labelling and who may buy the product

7. What Approvals and Certificates Mean

Document or mark What it does and does not show
Product registration or approval Covers only the product and country named by that authority
CE marking Shows conformity with the relevant EU rules for that product; it is not an import permit for other countries
FDA registration or listing Does not by itself mean FDA approval or clearance of a product
Cosmetic notification Records a notification under one country's rules; it is not a general safety approval
ISO certificate Covers only the company, site and scope named on it
Company registration Shows that a business is registered; it does not approve its products
Customs release Shows that a parcel cleared customs; it does not prove every other rule is met

A manufacturer's certificate belongs to that manufacturer. It is not a certificate of LUSHFILLS unless it names us.

8. Product Information and Documents

We share as much product information as possible, as published by the manufacturer, such as labels, instructions, batch or lot numbers and expiry dates. If you need a particular document, tell us the exact product, the destination country and what you need, and we will tell you what we can provide. Some documents, such as confidential manufacturer files, may not be available. Information from us does not replace an approval from an authority where one is required.

9. Authenticity and Traceability

Packaging and security features differ between manufacturers and markets; not every product uses holograms, QR codes or serial numbers. A difference in packaging alone does not mean a product is not genuine. If you have a concern, send us the product name, batch or lot number, expiry date and photos of the packaging and labels, and we will investigate. Business Buyers must keep any traceability records the law requires.

10. Storage and Transport

Each product must be stored and transported as its label says; there is no single temperature range for all products. Temperature-sensitive products are sent with ice packs in insulated packaging. Melted ice packs alone do not show that a product is damaged. After delivery, store products as labelled straight away and report any temperature concern within 48 hours, as set out in our Refund, Return and Replacement Policy.

11. Customs, Duties and Import

Customs clearance, product approval and professional eligibility are three separate things. A parcel being released by customs does not mean that all other rules are met.

None of our shipping services includes import VAT, duties, customs fees or other taxes. The recipient is the importer of record and pays them at customs, as the rules of the destination country require. If customs holds, returns, seizes or destroys a parcel because of import rules, missing documents or unpaid charges, this is the Buyer's responsibility, as explained in our Shipping Policy.

12. Countries We Do Not Ship To

We do not ship to countries under international sanctions, including Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela and Yemen. Our Shipping Policy lists every country we deliver to.

13. Product Concerns, Safety and Recalls

Contact us straight away if you suspect a product is faulty, damaged, contaminated, wrongly labelled, not genuine or unsafe, and include the Order number and batch or lot number. If you think a product may be unsafe, stop using or selling it, keep it apart, keep storing it as labelled and keep any evidence. Anyone who needs urgent care should get it without waiting for our review. We will look into every report and, where required, work with the manufacturer and the authorities. If a recall applies, please follow its instructions. Reporting to us does not replace any reporting duty that applies to you directly.

14. Professional Responsibility

Professionals who use our products remain responsible for their own work, including assessing each client, obtaining consent, using products lawfully and providing aftercare. LUSHFILLS does not give treatment advice, provide treatments or offer certified training. Information on our website or from our team does not replace the manufacturer's instructions or your professional judgement.

15. Resale and Distribution

If you buy to resell, you are responsible for any distribution licence, import requirement, labelling, storage, record-keeping and safety duty that applies to you. Buying from lushfills.com does not give you a distribution licence, a trademark licence or the status of authorised representative. Unlawful resale, relabelling or redistribution is not allowed.

16. Third-Party Brands

Brand names, product names and logos belong to their owners. We show them only to identify the products we sell; this does not mean that we are linked to, endorsed by or appointed by any brand owner. See our Legal Notice for more.

17. Personal Information

Licence checks and claims use only the information needed for that purpose, as described in our Privacy Policy. Please do not send health information or photos that identify a client unless we ask for them.

18. Liability

To the fullest extent the law allows, LUSHFILLS is not liable for any loss, injury or damage arising from the use, misuse, application, administration, storage after delivery, import or resale of any product. Rights that the law does not allow to be excluded are not affected.

19. Our Other Policies

Document What it covers
Terms of Service Buying, eligibility, payment, liability and governing law
Shipping Policy Processing, delivery, shipping costs, customs and the countries we ship to
Refund, Return and Replacement Policy Cancellations, claims, returns and refunds
Privacy Policy How we handle personal information
Legal Notice Who runs lushfills.com and how to reach us

20. Language

This page is written in English. Translations are provided for convenience; if a translation differs from the English text, the English version applies.

21. Questions and Disputes

If you have a question or disagree with something on this page or about an Order, please contact us first and we will do our best to resolve it.

22. Updates

Product rules change over time. We update this page when needed; the date at the top shows the current version. If you think something here is out of date or wrong, please tell us.

23. Contact Us

LUSHFILLS
Email: info@lushfills.com
Phone / WhatsApp: +372 5360 2282
For document requests or product concerns, please include the exact product name, batch or lot number, destination country and your Order number.