Last updated: 7 September 2026

This page outlines important regulatory considerations relating to Products available through lushfills.com, including responsibilities connected with international purchases and our approach to Product eligibility, information and safety.

The heading of this page describes the information it contains. It should not be interpreted as a certification, regulatory approval or statement that every Product offered by us is authorised in every jurisdiction.

Applicable requirements vary according to the particular Product, destination, intended activity and supply arrangement. The information below does not replace Product-specific documentation, official regulatory guidance or requirements imposed by law.

1. Website Operator and Scope

Lushfills.com is operated by LUSHFILLS.

References to “we”, “us” and “our” throughout this statement mean LUSHFILLS.

Our catalogue contains medical aesthetic, beauty, skincare and related Products. Products offered through the same website may nevertheless fall within different regulatory frameworks.

The registration of our company, operation of lushfills.com or involvement of fulfilment partners does not automatically establish that a particular Product may legally be supplied in every jurisdiction.

Responsibilities belonging to the Seller, manufacturer, importer, distributor, authorised representative and Buyer depend upon their actual roles, activities and applicable law.

2. Product Categories

A Product's legal classification must be determined according to the rules of the relevant jurisdiction. Website categories and marketing descriptions do not determine regulatory classification.

Product category	Regulatory considerations
Botulinum toxin products	Commonly regulated as prescription medicines or biological medicinal products and subject to Product-specific authorisation and lawful supply requirements
Dermal fillers and certain aesthetic implants	Depending on Product characteristics, intended purpose and destination, these may fall within medical-device or other applicable aesthetic-product frameworks
Skin boosters and other injectable Products	Classification may depend on composition, mode of action, intended purpose, claims and local legislation; these Products should not automatically be regarded as ordinary cosmetics
General cosmetics and non-injectable skincare	May be subject to cosmetic safety, ingredient, labelling, responsible-person and notification obligations
Accessories, consumables and equipment	Requirements vary according to the individual Product, intended use and market concerned

The expression “botulinum toxin products” refers to the relevant Product category. Individual brand names identify specific Products and should not be treated as interchangeable generic descriptions.

3. Regulatory Status Depends on the Product and Market

The availability of a Product on lushfills.com does not mean that it is authorised for purchase, importation, distribution or use in every country.

Determining regulatory status may require consideration of:

• The precise Product name, model and market version.

• The manufacturer and applicable manufacturing location.

• Composition, strength, presentation and pack size.

• Intended purpose and authorised indications, where relevant.

• Product registration, marketing authorisation or conformity documentation.

• Required labelling and accompanying information.

• Applicable supply-chain licences and local representation.

• The Buyer's eligibility and intended activity.

Authorisation of another Product produced by the same manufacturer, or of another version carrying a similar brand name, does not establish authorisation of the Product being purchased.

Product authenticity, regulatory authorisation and suitability for a particular purpose are separate matters and should be assessed independently.

4. Buyer Eligibility and Responsibilities Before Ordering

Restricted professional-use Products are intended only for Buyers who are legally permitted to purchase and receive them.

General cosmetics and skincare Products may be purchased without professional credentials where the Product and applicable legislation allow this.

Before placing an Order, you must determine which requirements apply to the specific Products and your intended activities in the destination country.

You are responsible for:

• Confirming that you may legally purchase, import and possess the Products.

• Holding any professional qualifications required for your intended activities.

• Obtaining prescriptions, import permissions or other authorisations legally required from you.

• Checking requirements applicable to resale or distribution.

• Providing accurate business, recipient and delivery information.

• Supplying relevant documents reasonably necessary for lawful fulfilment.

• Informing us about restrictions that could affect the Order.

Possession of a training certificate does not necessarily establish legal authority to purchase, prescribe or administer a regulated Product.

Where you are uncertain about applicable requirements, you should obtain confirmation from the relevant competent authority or an appropriately qualified adviser before ordering.

Responsibilities placed on the Buyer do not replace obligations that applicable law assigns to us or other participants in the supply chain.

5. Verification and Order Restrictions

Where relevant to a proposed transaction, we may request information such as:

• Professional registration or licence details.

• Business information.

• Identification or evidence of authority to represent an organisation.

• Product-specific permissions.

• Import or recipient documentation.

Where applicable law requires verification or a prescription before we can supply a Product, fulfilment cannot proceed until the required requirements have been satisfied.

We may restrict, suspend, decline or cancel an Order where we cannot establish Buyer eligibility or lawful supply.

Successful payment, availability of checkout or acceptance of website terms does not replace legally required permissions or make an otherwise unlawful transaction lawful.

Applicable cancellation and refund arrangements are governed by our Refund, Return, Replacement and Cancellation Policy, other relevant policies and mandatory law.

6. Regional Regulatory Frameworks

The following overview highlights matters that may need to be verified for particular markets.

It is not a comprehensive legal guide, a list of destinations to which we ship, or confirmation that any specific Product is authorised in the jurisdictions mentioned.

Market	Matters requiring Product-specific assessment
European Union and European Economic Area	Applicable medicinal-product, medical-device or cosmetic rules; relevant MDR Annex XVI requirements for certain Products without an intended medical purpose; local supply, labelling and professional requirements
Great Britain	Applicable MHRA requirements, lawful medicine supply, medical-device registration and the conformity route recognised at the time of supply
Northern Ireland	Requirements applicable to the particular Product and transaction, including arrangements that may differ from Great Britain
Switzerland	Applicable Swiss registration, representation, import and supply requirements; compliance with EU requirements alone should not automatically be considered sufficient
United States	Product-specific FDA authorisation where required, applicable federal and state supply rules and permissions associated with the activities of the parties
Canada	Applicable Health Canada Product authorisations, device classifications, establishment requirements and provincial professional rules
Australia	Applicable TGA requirements, Australian Register of Therapeutic Goods status where required, sponsor arrangements and relevant prescribing, supply and advertising restrictions
Other destinations	Requirements imposed by applicable national and local authorities, including Product classification, authorisation, importation, labelling and professional eligibility

Mentioning a regulator or regulatory framework does not imply that the regulator endorses LUSHFILLS or has approved our complete Product catalogue.

Requirements, recognised routes and transitional arrangements may change. Current official information should therefore be checked for the particular transaction.

7. Approvals, Registrations and Certifications

Regulatory terms and documents have different meanings and should not be treated as interchangeable.

Term or evidence	What it establishes—and what it does not
Product authorisation or registration	Applies to the particular Product and scope recorded by the relevant authority; it does not automatically provide worldwide authorisation
CE marking	Indicates conformity with applicable EU requirements within its relevant scope; it is neither universal import permission nor an endorsement of LUSHFILLS
FDA registration or listing	Does not by itself establish FDA approval or clearance of a Product
Cosmetic notification	Records a notification required under a particular regulatory framework; it should not be presented as a general safety certification or approval
ISO certification	Applies to the organisation, location and scope named on the certificate; it does not automatically certify another company or authorise every Product
Company or trade registration	Identifies or licenses a business within the relevant scope but does not replace Product-specific authorisations
Customs release	Indicates a customs-clearance outcome but does not independently establish compliance with every requirement governing marketing, distribution or use
Authenticity evidence	May support Product identity or provenance but does not automatically establish authorisation in the destination market

A certification belonging to a manufacturer or supplier must not be represented as a certification of LUSHFILLS unless the certificate specifically includes our entity and relevant activities.

8. Product Information and Documentation

Regulatory information should correspond to the exact Product and market involved.

Depending on the circumstances, relevant documentation may include:

• Product labels and official instructions.

• Marketing authorisation or registration information.

• Declarations of conformity and relevant certificates.

• Manufacturer or representative information.

• Batch, lot or serial identifiers.

• Required supply-chain and import documents.

The documentation legally required, the party responsible for maintaining it and the persons entitled to receive it depend on the Product and applicable regulatory framework.

A complete manufacturer technical file, batch-testing report or confidential commercial document is not automatically supplied with every Order.

At the same time, confidentiality cannot be relied upon to withhold information that we are legally required to provide.

When requesting documentation, please identify:

• The exact Product and version.

• Intended destination.

• Proposed activity.

• Specific information required.

We will assess the request and explain which information can appropriately be provided or obtained.

Information supplied in response to an enquiry does not replace approval from a competent authority where such approval is required.

9. Authenticity, Packaging and Traceability

Product identity and provenance should be evaluated using evidence appropriate to the Product concerned.

Packaging and security features vary between manufacturers and markets. Products do not universally use holograms, QR verification systems, serialised codes or identical security seals.

A difference in packaging does not automatically establish that a Product is counterfeit. Likewise, the presence of a barcode, QR code or hologram alone does not establish authenticity.

Where authenticity or traceability is questioned, relevant information may include:

• Product name and market version.

• Manufacturer information.

• Batch, lot or serial number.

• Expiry details.

• Photographs of packaging and labels.

• Relevant Order and supply records.

Traceability records must be maintained where required under the applicable Product framework and according to the role of the relevant party.

Retention periods should correspond to applicable requirements rather than one universal period for all Products.

Suspected authenticity or traceability issues may be reported using the contact information provided below.

10. Storage and Transportation

Storage and transportation arrangements must correspond to the documented requirements of the particular Product.

There is no single temperature range or packaging method that applies to every Product offered through lushfills.com.

Depending on the Product and shipment, suitable arrangements may include insulated packaging, cooling materials or other protective measures.

Where temperature-monitoring equipment forms part of a service, its use must be described accurately.

Insulated packaging or the presence of a frozen ice pack does not by itself prove that Product requirements were satisfied. Similarly, melted ice alone does not establish that a Product has been damaged.

Potential transportation concerns should be assessed against the relevant Product requirements and available shipment evidence.

Following Delivery, customers should promptly comply with labelled storage requirements and report any suspected compromise before using or distributing the affected Products.

Further information concerning shipping and Claims can be found in our Shipping Policy and Refund, Return, Replacement and Cancellation Policy.

11. Customs Clearance and International Supply

Customs clearance, regulatory Product authorisation and professional eligibility are separate matters.

An Order should not be considered lawful merely because:

• A shipping method is available.

• Duties or taxes have been paid.

• Customs has released the parcel.

• A similar shipment was delivered previously.

• The Buyer accepted a disclaimer.

Customs declarations and supporting documentation must accurately describe the shipment.

Special Logistics may include customs-clearance services, taxes and duties as described in our Shipping Policy.

Those commercial arrangements do not replace Product-specific approvals, licences or permissions.

Any importer-of-record arrangement must accurately reflect the actual transaction and applicable legal requirements.

12. Product Complaints, Safety Concerns and Recalls

Please contact us promptly if you suspect:

• A Product defect or conformity issue.

• Damaged packaging or possible contamination.

• Incorrect labelling or expiry information.

• An authenticity concern.

• A safety problem or adverse incident involving a Product supplied by us.

Provide relevant Order and Product information, including batch details where available.

If you believe a Product could be unsafe:

• Stop using or distributing it.

• Separate it from usable inventory.

• Continue following the labelled storage instructions.

• Preserve relevant evidence where reasonably safe and practical.

• Follow urgent instructions issued by competent authorities or treating professionals.

Necessary medical attention should never be delayed while awaiting the outcome of a commercial investigation.

We will assess reports and, where required, cooperate with relevant manufacturers, suppliers and authorities.

Regulatory reporting responsibilities depend on the particular Product, incident and legal role of each party.

Submitting a concern to LUSHFILLS does not replace a reporting obligation that may apply directly to a practitioner, importer or another party.

Where a recall or corrective measure applies, affected parties must follow the relevant instructions.

Refund and replacement rights continue to be governed by applicable policies and law.

Nothing in this statement represents that LUSHFILLS operates a certified pharmacovigilance system or participates formally in every national or international reporting database.

13. Professional Use and Clinical Responsibility

Restricted Products must not be purchased for unauthorised self-administration or supplied to persons who are not legally permitted to receive them.

Treating professionals remain responsible for matters within their professional role, including patient assessment, informed consent, lawful treatment and appropriate follow-up.

LUSHFILLS does not provide:

• Prescribing services.

• Clinical treatment.

• Certified clinical training.

• Patient-specific administration advice.

Information appearing on lushfills.com or provided through customer support does not replace official Product information or professional clinical judgement.

Questions concerning clinical use should be addressed to appropriately qualified professionals in accordance with the applicable professional framework.

14. Resale and Distribution

Business purchases made for lawful resale or distribution remain subject to the permissions and obligations applicable to the Buyer's activities.

Business Buyers are responsible for establishing requirements relating to:

• Wholesale or distribution authorisation.

• Importation and local representation.

• Eligibility of downstream customers.

• Storage and transportation.

• Traceability and recordkeeping.

• Product information and advertising.

• Safety reporting and recalls.

Purchasing Products through lushfills.com does not provide a distribution licence, trademark licence or appointment as an authorised representative.

Unlawful or unauthorised resale, redistribution, relabelling or supply is prohibited.

15. Advertising, Product Claims and Third-Party Brands

Advertising requirements vary depending on the Product, intended audience, communication method and jurisdiction.

Restrictions concerning prescription Products may apply to public webpages, promotional materials, emails, social-media communications and other forms of advertising.

A professional-use disclaimer does not by itself make an advertisement legally compliant.

Product-related claims must not:

• Suggest authorisation beyond the relevant market or approved scope.

• Describe registration as approval where that would be inaccurate.

• Guarantee treatment outcomes.

• Misrepresent certification, endorsement or distributor status.

• Omit information required by applicable advertising rules.

LUSHFILLS does not claim ownership of third-party trademarks, brand names or logos displayed on lushfills.com.

Their appearance is used to identify relevant Products and does not by itself establish endorsement, affiliation or an authorised-distributor relationship.

Additional information is available in our Legal Notice.

16. Personal Information and Complaint Evidence

Personal information is handled in accordance with our Privacy Policy and applicable law.

Professional verification and complaint investigations should involve only information reasonably necessary for the relevant purpose.

Do not send identifiable patient records or unnecessary medical information through standard email or messaging services.

Contact us first so that we can determine what information is necessary and an appropriate method for providing it.

Sensitive information must be processed using the legal basis, safeguards and access restrictions appropriate to the circumstances.

A general reference to privacy legislation or security standards should not be interpreted as certification or a statement of universal compliance with every jurisdiction's requirements.

17. Environmental and Business Conduct

Packaging and Product disposal must comply with applicable local requirements.

Used medical Products, remaining medicinal Products and contaminated materials should not be treated as ordinary recyclable packaging.

Relevant Product information and local disposal requirements should be followed.

Claims concerning recyclability, environmental certification or sustainability must be specific and appropriately supported.

Available recycling arrangements may differ according to location and material.

Bribery, falsified documentation, misleading declarations or attempts to avoid applicable requirements are not acceptable methods of obtaining regulatory authorisation or completing a shipment.

Suspected misconduct connected with our operations may be reported through the contact information below.

18. Relationship With Our Other Policies

This page provides regulatory information and explains relevant responsibilities. It does not replace contractual terms or establish a separate liability framework.

Document	Matters covered
Terms and Conditions	Purchases, eligibility, Contract formation and responsibilities of the parties
Shipping Policy	Processing, delivery, customs charges and applicable express shipping guarantees
Refund, Return, Replacement and Cancellation Policy	Claims, cancellations, returns, refunds and available remedies
Privacy Policy	Personal information, privacy choices and applicable rights
Legal Notice	Website operator information, legal contact details and third-party intellectual property

Nothing contained on this page removes mandatory rights, transfers our legal obligations to the Buyer or overrides an express commitment made in relation to an accepted Order.

19. Updates and Accuracy

Regulatory requirements, Product classifications and recognised conformity procedures can change over time.

We may update this page where necessary to reflect relevant developments, corrections or changes in applicable requirements. The current version will display its most recent update date.

This page is not intended to serve as a complete register of Product approvals and should not replace verification against current official information.

If you believe that any statement on this page is inaccurate or outdated, please contact us and identify the relevant wording together with supporting information where available.

Changes made to this page do not retrospectively remove rights connected with an accepted Order.

20. Contact Us

For regulatory enquiries, Product-documentation requests, safety concerns or corrections relating to this page, contact:

LUSHFILLS

Email: info@lushfills.com
Phone / WhatsApp: +372 5360 2282

Where relevant, please provide:

• Exact Product name and version.

• Destination country.

• Order number.

• Batch or lot information.

• A clear description of your enquiry.

Please avoid including unnecessary personal information or identifiable patient information.