Last updated: 7 September 2026

This Legal Notice provides information about the business responsible for operating lushfills.com and explains how to contact us regarding business, legal and website-related matters.

1. Website Operator

Legal entity: LUSHFILLS
Website and trading name: LUSHFILLS / lushfills.com

Details concerning our company registration and trade licence can be provided upon request. Where information is requested by a competent authority, we will respond in accordance with applicable legal requirements.

Throughout this Legal Notice, references to “we”, “us” and “our” mean LUSHFILLS.

2. Contact Information

For business matters, legal correspondence or questions concerning the operator of lushfills.com, please contact:

Email: info@lushfills.com
Phone / WhatsApp: +372 5360 2282

Please provide enough information for us to understand your enquiry and forward it to the appropriate team. If your enquiry relates to an existing Order, please include the relevant order number.

Any business address associated with LUSHFILLS should not automatically be considered an authorised Product return address. Please contact us for the correct return instructions before sending Products back.

The contact methods provided above do not replace any formal procedure for serving legal documents where a particular method is prescribed by law.

3. Website Operations

LUSHFILLS operates lushfills.com and is the Seller for transactions made under the website's Terms and Conditions.

We may work with suppliers, service providers, fulfilment companies and other partners in connection with our operations. The involvement of these third parties does not remove contractual commitments or legal responsibilities that apply to us.

LUSHFILLS does not manufacture the Products available through the website and does not provide clinical services through lushfills.com.

The website operator is therefore separate from the manufacturer of an individual Product, a delivery carrier or any other independent service provider involved in fulfilling an Order.

4. Policies Applicable to Website Use and Purchases

The following policies contain important information governing your use of lushfills.com and purchases made from us:

Document	What it covers
Terms and Conditions	Website use, purchases, formation of the Contract and the respective rights and obligations of the parties
Shipping Policy	Order processing, delivery options, shipping costs, customs responsibilities and applicable delivery guarantees
Refund, Return, Replacement and Cancellation Policy	Cancellations, returns, Claims, refunds, replacements and related remedies
Privacy Policy	How personal information is collected and used, available privacy choices and applicable rights

This Legal Notice is intended to identify LUSHFILLS as the website operator and provide the relevant contact information. It does not create a separate service-coordination agreement or introduce additional provisions concerning payment, cancellation, liability or dispute resolution.

The priority of contractual documents is determined by our Terms and Conditions.

Nothing in this Legal Notice restricts mandatory rights or overrides an express commitment already made in connection with an accepted Order.

5. Product and Regulatory Information

Registration of LUSHFILLS as a business or the existence of a trade licence does not mean that every Product displayed on lushfills.com is automatically authorised for sale, importation or use in every jurisdiction.

Regulatory requirements can differ depending on the particular Product, destination country and intended activity.

Before ordering, Buyers are responsible for establishing which requirements apply to them, as further explained in our Terms and Conditions and Shipping Policy.

This does not transfer to the Buyer any responsibility that applicable law specifically places upon us.

Information published on the website or supplied through customer support should not be treated as a substitute for professional medical advice, official Product documentation or licences, permits and other approvals required by law.

6. Intellectual Property and Third-Party Brands

Website content, design, branding and other materials appearing on lushfills.com are owned either by us or by their respective rights holders.

LUSHFILLS does not claim ownership of third-party brand names, trademarks, trade names, logos, Product names or other proprietary identifiers displayed on the website. All associated rights remain with their respective owners.

References to third-party brands and Products are used for the purpose of identifying and describing Products available through our website.

Unless expressly stated and supported by the appropriate authorisation, displaying or selling a branded Product through lushfills.com should not be interpreted as indicating:

• An affiliation with the relevant manufacturer or brand owner.

• Sponsorship, endorsement or approval of LUSHFILLS.

• Appointment of LUSHFILLS as an official, exclusive or authorised distributor.

• Ownership or transfer of rights relating to the relevant trademark or brand.

Nothing displayed on lushfills.com gives visitors permission to copy, reproduce or otherwise use third-party intellectual property beyond what is permitted under applicable law.

Likewise, this Legal Notice does not replace any permission that LUSHFILLS may legally require for its own use of protected material.

Permitted use of website content and materials is otherwise governed by our Terms and Conditions and applicable law.

If you believe that material appearing on lushfills.com infringes intellectual-property rights, please contact info@lushfills.com and provide:

• Your name and contact information.

• The URL of the webpage concerned.

• Identification of the relevant brand, content or right.

• An explanation of the suspected infringement.

• Supporting information and, where applicable, evidence that you are authorised to act for the rights holder.

We will assess sufficiently supported reports and take appropriate action where necessary.

7. Legal, Regulatory and Website Concerns

Legal correspondence, regulatory enquiries and reports relating to website content that may be unlawful or inaccurate can be submitted to info@lushfills.com.

Please clearly identify the relevant webpage, Product or transaction and provide sufficient information to explain the issue.

We will review the information provided and take appropriate action where necessary or legally required. Confirmation that we have received a report does not mean that we accept or agree with the allegations contained in it.

Where a concern relates to Product safety or an Order complaint, please provide the relevant Product and Order details.

Avoid including unnecessary personal information or identifiable patient records when contacting us.

8. Changes to This Legal Notice

We may revise this Legal Notice where necessary to reflect changes to our company information, contact details or applicable disclosure obligations.

The publication date shown at the beginning of this page identifies the current version.

Future amendments to this Legal Notice will not retrospectively change accepted Orders or remove rights available under applicable law.