Last updated: 7 September 2026

These Terms and Conditions apply to purchases made through lushfills.com and govern use of our website.

Please review these Terms together with the supporting policies that apply to your purchase before submitting an Order, and keep a copy for your records.

1. About Us

We are LUSHFILLS.

Throughout these Terms, references to “we”, “us”, “our” and the “Seller” mean LUSHFILLS.

2. Definitions and Application

For these Terms:

Buyer, you or your: The individual or legal entity submitting an Order. A person purchasing on behalf of an organisation confirms that they have authority to represent that organisation.

Products: Medical aesthetic, beauty, skincare and related goods made available through our website.

Order: A request to purchase Products through lushfills.com or through an invoice issued by us.

Contract: The agreement created when your Order is accepted in accordance with Section 4.

Business Buyer: A Buyer purchasing Products for purposes connected with their trade, profession or business.

Consumer: An individual purchasing for purposes outside their trade, profession or business where applicable law recognises that person as a consumer.

These Terms operate together with the policies made available before purchase, including our:

• Shipping Policy.

• Refund, Return, Replacement and Cancellation Policy.

Our Privacy Policy separately describes how personal information is collected and processed.

Where provisions conflict, the following priority applies:

1. Mandatory applicable law.

2. Express written terms agreed specifically for the Order.

3. These Terms and Conditions.

4. Supporting policies.

A specific delivery guarantee or express commitment that duties and taxes are included cannot be overridden by a general exclusion appearing elsewhere in our policies.

Terms proposed by a Buyer become part of the Contract only where we expressly accept them in writing.

3. Professional Eligibility and Buyer Compliance

Our website is intended primarily for licensed healthcare professionals, authorised clinics and businesses legally permitted to purchase the relevant Products.

Products restricted to professional use are not supplied for unauthorised personal use or self-administration.

Holding a training certificate alone does not necessarily establish legal authority to purchase, prescribe or administer a regulated Product.

Your Responsibilities Before Ordering

Before submitting an Order, you are responsible for establishing whether the particular Products may legally be purchased, imported, possessed and used in the destination country.

If Products are being purchased for resale or distribution, you must also establish that those activities are lawful.

Because requirements vary between Products and jurisdictions, before ordering you must:

• Determine the regulatory status of the specific Product in the destination country.

• Confirm that you are legally entitled to purchase and receive the Product.

• Obtain licences, prescriptions, import permits or other authorisations required for the purchase and intended activities.

• Check restrictions concerning storage, handling, administration, resale or distribution.

• Consult the appropriate local authority where you are uncertain about a requirement.

By placing an Order, you confirm that:

• You have checked the requirements relevant to the Products purchased.

• You possess the qualifications, licences and permissions required for the purchase and your intended activities.

• Information and documents supplied by you are accurate, complete and current.

• You will comply with legal requirements applicable to your activities.

• You will promptly notify us of restrictions or changes that could affect lawful fulfilment.

Product Availability and Eligibility Checks

The presence of a Product on lushfills.com, availability of a shipping service, successful payment or acceptance of an Order does not constitute confirmation that the Product has regulatory approval or may legally be imported or used in your jurisdiction.

Approval or availability in one jurisdiction does not establish approval elsewhere.

We may request professional registration information, business details, import permissions or other supporting documents.

Checks performed by us do not replace your responsibility to identify and comply with requirements applicable to you.

Where verification or a prescription is legally required before we can supply a Product, fulfilment cannot proceed until those requirements have been satisfied.

We may suspend, reject or cancel an Order where:

• Eligibility cannot be verified.

• Required documentation is unavailable.

• Information provided is inaccurate or misleading.

• Lawful supply cannot be confirmed.

If your failure to satisfy an applicable requirement directly causes delay, refusal, return or another loss, you may be responsible, to the extent permitted by law, for reasonable and documented costs resulting from that failure.

Refunds and replacements will be assessed under the relevant policies, shipping commitments applicable to your Order and mandatory law.

Nothing in this section transfers to you an obligation legally placed upon us or excludes our responsibility for our own breach.

Where an unrestricted Product is lawfully supplied to a Consumer, applicable consumer protections continue to apply. Simply describing a transaction as “professional” does not alter the Buyer's legal status.

4. Orders and Contract Formation

Product listings constitute invitations to place an Order and are not unconditional commitments by us to supply.

The ordering process operates as follows:

• By submitting an Order, you make an offer to purchase Products subject to these Terms.

• An automated Order acknowledgement confirms that we received the Order but does not by itself mean that we accepted it.

• We accept an Order when we expressly confirm acceptance in writing or Dispatch the Products, whichever happens first.

• Any required regulatory or eligibility checks must be completed before supply.

Before acceptance, we may decline an Order because of Product availability, payment problems, material listing errors, delivery restrictions or regulatory requirements.

Where payment has already been received for an Order that we decline, the amount paid will be refunded.

If a Product becomes unavailable, we will explain the available alternatives.

We will not substitute another Product or materially different specification without your agreement.

Please review your Order carefully and contact us promptly if information needs to be corrected.

5. Product Information and Availability

We aim to present Product descriptions, specifications, quantities and prices accurately.

Products supplied must correspond with their description and any specifications agreed when the Contract was formed.

Please be aware that:

• Packaging, labels and presentation may vary between markets or following manufacturer changes.

• Such differences must not materially alter the agreed Product or compromise required labelling, conformity or safety information.

• Relevant details concerning market-specific versions or reduced shelf life will be disclosed before purchase.

• Product images are illustrative; written specifications and expressly agreed information form part of the Product description.

• Product availability may change before an Order is accepted.

Regulatory status depends upon the specific Product and destination.

We will not knowingly fulfil an Order where supply would be unlawful.

Nothing in these Terms authorises supply of an unapproved or restricted Product contrary to applicable law.

6. Prices and Charges

Prices are displayed in the currency shown on lushfills.com or stated in the applicable quotation or invoice.

Before you submit an Order, we will disclose:

• Product price.

• Shipping charges.

• Taxes collected by us.

• Other charges payable directly to us.

If a charge cannot reasonably be calculated beforehand, we will explain how it will be determined.

Import duties, destination taxes and customs-clearance charges depend upon the selected shipping service, as described in Section 10.

Your bank or payment provider may separately impose transaction, transfer or currency-conversion charges.

Those costs are not part of our prices unless expressly agreed otherwise.

Prices may change for future purchases.

The price of an already accepted Order will not be increased without your agreement.

Where a material pricing error is identified before acceptance, we will notify you of the corrected price and allow you to proceed at that price or cancel the Order.

7. Payment

Unless another arrangement has been agreed in writing, payment must be received in full as cleared funds before Dispatch.

When making payment, you must:

• Follow the payment instructions provided for the Order.

• Include the correct Order or invoice reference.

• Pay the entire amount due.

• Not deduct bank charges or expected store credit unless we have authorised the deduction.

A payment receipt may assist us with verification but does not replace confirmation that funds have cleared.

Where a payment is incomplete or cannot be matched to an Order, processing may be delayed while we contact you.

Nothing in this section restricts a right of set-off or withholding that cannot legally be excluded.

Bank Transfer Fee Support

Subject to review and approval:

• Transfers from EUR 300–800 inclusive may qualify for up to USD 30 in store credit toward documented transfer fees.

• Transfers above EUR 800 may qualify for store credit covering the full documented transfer fee.

• Transfers below EUR 300 are not eligible.

To request this support:

• Submit supporting evidence within 30 days of the transfer.

• Ensure the evidence shows the transfer amount, date and applicable fee.

• Include the relevant Order or invoice number.

Support cannot exceed the eligible transfer fee actually paid.

Foreign-exchange losses are excluded unless expressly agreed otherwise.

For payments made in another currency, eligibility will be determined using the EUR equivalent recorded for the Order.

Approved support is issued as store credit rather than a cash reimbursement. Applicable redemption conditions will be disclosed when the credit is approved.

This programme does not replace any monetary refund required by law.

8. Our Role and Fulfilment Partners

LUSHFILLS:

• Operates lushfills.com.

• Processes Orders and verifies payments.

• Provides customer support.

• Coordinates fulfilment through appropriate suppliers and logistics providers.

We do not manufacture the Products and do not provide clinical services.

Products may be dispatched from facilities located in South Korea or other locations applicable to the Order.

Fulfilment may involve multiple shipments or movement through a regional logistics hub.

The use of third-party suppliers, warehouses, fulfilment facilities or carriers does not remove contractual responsibilities or obligations imposed on us by law.

Responsibilities concerning sale, distribution, importation, Product traceability and safety depend upon the actual transaction and supply arrangements.

9. Delivery

Available shipping methods, applicable charges and estimated Delivery periods are provided at checkout, in our Shipping Policy or through your written quotation.

Delivery periods are estimates unless expressly guaranteed.

Where processing and transit times are provided separately, both periods should be considered when estimating arrival.

Buyer Responsibilities

You must:

• Provide an accurate and complete Delivery address.

• Supply current contact information.

• Monitor available tracking information.

• Arrange for the shipment to be received.

• Respond reasonably to requests from carriers and our support team.

• Promptly notify us of Delivery problems.

We remain available as your point of contact for assistance with shipping issues.

Where stock confirmation, documentation or another decision is required from you, we may request a response within 24 hours to maintain the anticipated processing schedule.

A later response may result in delayed fulfilment.

Separate Shipments and Delivery Problems

We may divide an Order into separate consignments where appropriate.

Additional shipping charges resulting from such an arrangement require your agreement before being incurred.

If an inaccurate address, unjustified refusal or failure to provide required information causes additional expenses, we may recover reasonable and documented costs where permitted by law.

Any chargeable redelivery cost will be explained before redelivery is arranged.

A tracking status does not by itself prevent investigation where Delivery is genuinely disputed.

Rights relating to delayed or failed Delivery remain unaffected.

10. Customs, Duties and Import Requirements

Services Excluding Import Charges

Where clearly disclosed before purchase, the Buyer is responsible for destination duties, taxes and customs-clearance charges that are not included in the Order total.

Services Including Import Charges

Where your selected shipping service expressly includes customs clearance, duties and import taxes, we are responsible for the services and charges covered by that commitment.

If a carrier requests payment of a charge that should already be covered:

• Contact us promptly.

• Provide the payment notice and shipment reference.

• If you already paid the charge, provide evidence of payment.

We will review the request and arrange payment or reimbursement of a verified amount included within the purchased service.

Regulatory Permissions

Before ordering, you must establish the destination country's import requirements for the particular Products and obtain permissions that are legally your responsibility.

You must also provide accurate recipient information and documents required from you for lawful customs clearance.

A shipping service that includes duties, taxes or customs-clearance assistance does not itself provide regulatory approval or replace required licences, prescriptions or import permits.

Any importer-of-record arrangement must correspond with the actual shipment and applicable law.

We remain responsible for express shipping commitments and legal obligations applicable to us.

Customs Delays or Refusals

Customs or other authorities may inspect, delay or refuse shipments.

Where this occurs, we will consider:

• The reason for the authority's action.

• Requirements applicable to the shipment.

• Responsibilities of each party.

• Shipping service purchased.

• Any applicable Delivery guarantee.

• Remedies required by law.

A customs event does not automatically remove rights to a refund or replacement.

Likewise, purchasing a shipping service does not excuse the Buyer from obtaining permissions that are legally their responsibility.

11. Receipt, Inspection and Storage

Please inspect your shipment promptly after Delivery for:

• Missing or incorrect Products.

• Visible damage.

• Broken or compromised seals or packaging.

• Other concerns affecting Product condition or identity.

Problems should be reported according to our Refund, Return, Replacement and Cancellation Policy.

Where reasonably available, provide:

• Order number.

• Description of the issue.

• Photographs of the Products and packaging.

• Relevant batch or lot information.

• Delivery date.

Keep affected Products and relevant packaging available while an investigation is underway.

Do not use or resell Products suspected of being damaged, defective or otherwise compromised.

Prompt reporting assists investigations involving carriers and suppliers.

Signing for a shipment, opening the outer shipping carton or failing to immediately identify a hidden defect does not waive rights that cannot legally be excluded.

After Delivery, Products must be stored and handled according to their labelling and applicable manufacturer requirements.

12. Temperature-Sensitive Products

Temperature-sensitive Products must be prepared and transported using arrangements appropriate to their documented requirements.

Insulation and cooling materials will be used where required.

The condition of an ice pack alone does not establish whether a Product remains suitable for use.

Temperature-related concerns must instead be assessed using relevant Product requirements and available shipment information.

If you suspect a temperature-related issue:

• Keep the affected Product separate from inventory intended for use or resale.

• Continue following its labelled storage instructions.

• Contact us promptly and provide the relevant shipment details.

• Do not use or distribute the Product until its suitability has been established.

Nothing in this section excludes responsibility for insufficient packaging, inappropriate transportation arrangements or Products delivered in a compromised condition.

13. Cancellations, Returns, Refunds and Replacements

Our Refund, Return, Replacement and Cancellation Policy describes applicable Claim procedures and supporting information requirements.

Order Changes and Cancellations

Submit cancellation or amendment requests as soon as possible.

Once fulfilment has begun, requested changes may no longer be operationally possible.

Any statutory cancellation rights that apply remain unaffected.

Returns

Return restrictions may apply because of Product condition, broken seals, perishability or another legally recognised exception.

Simply classifying a Product as medical, aesthetic or skincare does not automatically remove every right of return.

Where a Consumer has a statutory withdrawal right, the relevant period, procedure, return costs and applicable exceptions are explained in our Refund Policy.

For qualifying EU distance purchases, this generally includes a 14-day withdrawal period, subject to applicable exceptions.

Rights concerning defective, incorrect or misdescribed Products are separate from voluntary change-of-mind rights.

Refunds and Replacements

Claims are assessed according to the Contract, applicable policies and mandatory law.

Store credit will not be imposed instead of a monetary refund that we are legally required to provide.

Any lawful deduction must have a proper basis and will be explained.

Replacement arrangements must satisfy requirements applicable to the relevant Product and destination.

Please obtain the correct return instructions before sending Products back.

An administrative Return Authorisation process does not prevent the valid exercise of statutory rights.

14. Product Quality, Professional Use and Safety

Products supplied by us must conform to the Contract and applicable legal requirements.

Any warranty offered by a manufacturer is additional to rights that may be available against us.

Professional Responsibility

LUSHFILLS does not provide:

• Medical advice.

• Prescribing services.

• Clinical training.

• Patient-specific treatment recommendations.

Website information and communications from our customer-support team do not replace professional judgement or official Product documentation.

Treating professionals remain responsible for matters within their professional role, including patient assessment, informed consent, lawful administration and appropriate follow-up.

We do not guarantee any particular clinical or aesthetic result.

An adverse result does not automatically establish either a Product defect or user error. Relevant concerns must be evaluated according to the available evidence.

Product Concerns and Safety Reporting

Suspected Product defects, authenticity concerns or adverse incidents should be reported promptly with relevant Product and batch information.

Avoid transmitting identifiable patient information unless it is necessary and an appropriate secure channel has been agreed.

Where required, we will cooperate with relevant suppliers and authorities concerning Product safety notices and recalls.

Business Buyers must, where applicable:

• Maintain legally required traceability records.

• Cooperate with relevant investigations and corrective measures.

• Follow applicable recall or safety instructions.

• Stop using or distributing affected Products where required.

15. Title and Risk

Ownership of Products passes once full payment has been received and the Products have been identified to the Contract.

Subject to mandatory law, risk of loss or damage passes upon physical Delivery to you or your designated recipient.

For a Consumer, handing Products to a carrier appointed by us does not constitute Delivery to the Consumer.

Different rules concerning a carrier independently commissioned by the Consumer are determined under applicable law.

Transfer of risk does not remove rights relating to defects or lack of conformity that existed at Delivery.

16. Liability

Each party remains responsible for its own actions, omissions and legal obligations.

To the extent permitted by applicable law, we are not responsible for loss resulting from:

• Improper storage or handling following Delivery.

• Misuse or unauthorised administration.

• Inaccurate or misleading information supplied by the Buyer.

• Failure to obtain permissions legally required from the Buyer.

• Unlawful resale or distribution.

These exclusions apply only to the extent that the relevant conduct caused the loss.

They do not exclude responsibility where our own breach contributed to the loss.

For Business Buyers, indirect or consequential commercial losses are excluded to the extent legally permitted, including indirect losses associated with business interruption or cancelled appointments.

Nothing in these Terms excludes or restricts liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury resulting from negligence.

• Mandatory Product liability.

• Any other liability that cannot legally be excluded or limited.

These Terms do not remove mandatory Consumer rights or our express refund, replacement and Delivery commitments.

17. Events Beyond Reasonable Control

Performance may be affected by events outside reasonable control, including:

• Severe weather or natural disasters.

• Significant transportation disruption.

• Government restrictions.

• Widespread service or infrastructure failures.

• Comparable circumstances that could not reasonably have been prevented.

Where such circumstances affect an Order, we will take reasonable measures to minimise their impact and communicate material developments.

This section does not allow us to retain payment indefinitely for Products that cannot be supplied.

Applicable cancellation and refund rights continue to apply.

18. Promotions and Sale Orders

Promotional offers apply during the period stated and are subject to the conditions disclosed for the promotion.

Unless expressly stated otherwise:

• Eligibility requirements and minimum-purchase conditions apply as advertised.

• Offers remain subject to available stock.

• Discount codes cannot be combined.

• Requests to modify sale Orders after confirmation may not be possible.

• Refunds for discounted Products are calculated using the amount actually paid, together with any additional amount refundable under applicable law.

A promotional gift expressly included in an accepted Order forms part of that Order.

Discretionary extras and special requests are not guaranteed unless expressly confirmed.

High demand may affect processing estimates.

Where a material change affects an Order, we will communicate it.

Promotional conditions do not remove rights relating to defective Products or other mandatory protections.

19. Reviews and Submitted Content

Reviews must represent genuine experiences.

Content submitted to us must not contain:

• Unlawful material.

• Threatening or harassing content.

• Confidential information.

• Another person's personal information without appropriate permission.

• Material infringing another party's rights.

We may moderate submitted material that breaches these requirements.

We will not remove a review merely because it is negative or present customer reviews in a misleading manner.

By submitting a review directly to LUSHFILLS, you grant us a non-exclusive, royalty-free right to reproduce it in connection with our business, subject to applicable privacy and advertising requirements.

We will not change the meaning of your review or suggest an endorsement that you did not provide.

Reviews submitted through third-party platforms are additionally governed by the relevant platform's terms.

Any necessary permissions for identifiable photographs, videos or testimonials will be obtained separately.

20. Website Use and Intellectual Property

You must not:

• Use lushfills.com for fraudulent or unlawful purposes.

• Provide falsified documentation or impersonate another person.

• Interfere with the security or operation of the website.

• Access systems or information without permission.

• Introduce malware or other harmful material.

Website materials, branding and content belong to LUSHFILLS or the respective rights holders.

You may use them for browsing and making lawful purchases.

Any other commercial reproduction or use requires appropriate permission.

We may restrict website access where reasonably necessary to address misuse, legal requirements or security concerns.

Restricting website access does not remove our responsibilities concerning existing Orders.

21. Personal Information

We process personal information according to our Privacy Policy and applicable data-protection legislation.

Where necessary and lawful for Order processing, verification, Delivery or regulatory compliance, information may be shared with relevant:

• Payment providers.

• Fulfilment partners.

• Carriers.

• Verification providers.

• Authorities.

Acceptance of these Terms does not by itself constitute consent to optional marketing communications.

22. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates, subject to any mandatory laws applicable to the transaction.

If you wish to make a complaint, contact us and provide:

• Your Order number.

• A clear explanation of the issue.

• Relevant supporting information.

• The resolution you are seeking.

We will review the matter and seek an appropriate resolution.

Disputes may be brought before a court having jurisdiction under applicable law.

Nothing in these Terms requires a Consumer to surrender mandatory protections or the right to bring proceedings in a forum legally available to them.

23. Changes and General Provisions

We may revise these Terms for future transactions.

An updated version will display its publication date.

The version available when your Order was placed governs that Order unless a change is required by law or expressly agreed between us.

Later revisions do not retrospectively remove previously agreed rights.

If any provision is held invalid or unenforceable, the remaining provisions continue to apply to the greatest extent legally possible.

Failure or delay in exercising a right does not constitute a waiver of that right.

These Terms, applicable supporting policies and any expressly agreed Order-specific terms together form the agreement governing your purchase.

Nothing in this section excludes liability for misleading statements or representations where such liability cannot legally be excluded.

24. Contact Us

For enquiries concerning these Terms, Orders, Delivery or complaints, contact:

LUSHFILLS

Email: info@lushfills.com
Phone / WhatsApp: +372 5360 2282

Please include your Order number where relevant.

Contact us before returning Products so that we can provide the correct return address. Our business address is not automatically the authorised returns destination.