Terms of service

Last updated: 8 November 2026

These Terms of Service ("Terms") cover the use of lushfills.com and every purchase made on it. When you place an Order you accept these Terms, our Shipping Policy, our Refund, Return and Replacement Policy and our Privacy Policy. Please read all four before you buy and keep a copy.

1. Who We Are

lushfills.com is run by LUSHFILLS ("we", "us", "our" or the "Seller").

We keep our stock in our own warehouse in Seoul, South Korea, and every Order is packed and dispatched from there. We do not keep stock, import goods or distribute products in any other country. Each parcel travels from Korea to the person who receives it, and that person brings it into their country.

2. Words Used in These Terms

Buyer, you, your: the person or business that places an Order. Anyone ordering for a business confirms they may act for it.

Products: the professional-use products, cosmetics, skincare and related items sold on lushfills.com.

Professional-use Products: Products that the rules of the destination country allow only licensed professionals to buy, handle or use.

General Cosmetics: non-injectable cosmetic, skincare and personal-care Products that normally need no professional licence.

Order: a request to buy Products on our website or through an invoice we send you.

Dispatch: the moment a parcel leaves our warehouse with the carrier.

3. Licensed Professionals Only (Professional-use Products)

Professional-use Products are sold only to licensed aesthetic and healthcare professionals, registered clinics and businesses that are legally allowed to buy them. They are never sold for personal use or self-application.

Before we process or ship an Order that contains a Professional-use Product, you must send us a valid professional licence or registration certificate and we must check it. A training or course certificate is not a licence.

General Cosmetics can usually be bought without a licence where the destination country allows it.

When you place an Order you confirm that:

• you hold every licence, registration, permit or other permission that your country requires to buy, import, store and use the Products you order;
• you have checked that each Product may legally be imported and used where it will be delivered;
• the details and documents you give us are true, complete and up to date;
• you will use the Products only within your professional role and in line with the law.

We may ask for more documents at any time. We may refuse, hold or cancel an Order if we cannot check eligibility, if information is wrong or misleading, or if we believe the supply would break the law. If we cancel before Dispatch for one of these reasons, we refund what you paid.

4. Placing an Order

Product pages are an invitation to order, not a promise to supply. After you order you receive an automatic email; this only confirms that we received the Order. A contract is formed when we confirm acceptance in writing or when we dispatch the Products, whichever happens first.

Before accepting an Order we may decline it, for example because of stock, payment problems, a clear pricing mistake, delivery restrictions or eligibility rules. If you have already paid, we refund you in full.

If a Product becomes unavailable we will tell you and offer the choices we have. We never swap in a different Product without your agreement.

5. Product Information

We aim to describe every Product, its contents and its price correctly. Pictures are for illustration; packaging and labels can change between production runs or markets. If something material about a Product (for example a shorter shelf life) is known before you buy, we tell you.

We share as much Product information as we can, as published by the manufacturer. We do not give treatment advice, and nothing on our website replaces your own professional judgement or the manufacturer's instructions.

6. Prices, Currency and Taxes

Prices are set and charged in EUR. Our currency selector can show approximate amounts in other currencies for reference only; your Order is always charged in EUR, and your bank may add conversion or transfer fees.

Our prices exclude VAT, import duties, customs fees and other taxes of the destination country. The person receiving the parcel is the importer of record and pays any of these charges in line with the rules of their country.

Prices can change for future Orders. The price of an accepted Order will not go up. If we find a clear pricing mistake before acceptance, we tell you the correct price and you may go ahead or cancel.

7. Payment

You can pay by card or by bank transfer. Full payment must reach us before Dispatch. When paying by bank transfer, use the reference we give you, pay the full amount and do not deduct bank charges. A payment screenshot helps us, but an Order is only processed once the money has arrived.

Bank Transfer Fee Support

We may help with bank charges on larger transfers, after checking your request:

• transfers from EUR 300 to EUR 800 may qualify for up to EUR 30 in store credit towards documented bank charges;
• transfers above EUR 800 may qualify for store credit equal to the documented bank charge;
• transfers under EUR 300 do not qualify.

Send proof of the amount, date, charge and Order number within 30 days of the transfer. Losses from exchange rates are not included. This help is given only as store credit.

8. Shipping and Delivery

Shipping methods, costs and delivery times are shown at checkout and explained in our Shipping Policy. Delivery times are estimates and are not guaranteed. Please give a correct and complete address and phone number, watch your tracking and make sure someone can receive the parcel.

9. Customs and Importing

You must check the import rules of the destination country for every Product before you order, and get any licence, permit or permission those rules require from you.

The person receiving the parcel is the importer of record. None of our shipping services includes import VAT, duties or customs fees; these are paid by the recipient at customs. If customs delays, holds, returns, seizes or destroys a parcel because of import rules, missing documents or unpaid charges, this is your responsibility, as explained in our Shipping Policy.

10. Receiving and Storing Products

Please check your parcel as soon as it arrives and report any problem within the time limits in our Refund, Return and Replacement Policy (14 days for damaged, wrong or missing items; 48 hours for temperature concerns on cold-chain Products). Keep the Products and packaging until we reply. Do not use a Product you think may be damaged or faulty.

After delivery, store every Product as its label says.

11. Ownership and Risk

Products become yours once we have received full payment. Risk passes to you when the parcel is delivered to the address you gave us. For an EU consumer, handing the parcel to a carrier we chose is not delivery to you.

12. Liability

To the fullest extent the law allows, we are not liable for any loss, injury or damage that comes from:

• the use, misuse, application or administration of any Product;
• storing or handling Products other than as the label says;
• importing Products into a country, or any decision of customs or other authorities;
• wrong or incomplete information you gave us, or missing licences or permits that were your responsibility;
• resale or distribution of Products.

For business Buyers we are also not liable for indirect or consequential losses such as lost profit, lost business or cancelled appointments.

Nothing in these Terms limits liability that the law does not allow to be limited, such as liability for fraud. EU consumers keep any rights that cannot be excluded.

13. Restricted Countries and Sanctions

We do not ship to countries under international sanctions or to destinations listed in our Shipping Policy. We may cancel and refund any Order that would break sanctions or export rules.

14. Suspending Accounts and Orders

We may suspend an account, refuse future Orders or cancel open Orders (with a refund for anything not dispatched) if we reasonably believe that documents are false, the website is being misused, Products are being resold unlawfully or our policies are not being followed.

15. Promotions and Discount Codes

Offers run for the stated period, while stock lasts, and only on the conditions shown with the offer. Unless stated otherwise, discount codes cannot be combined. Refunds on discounted Products are based on the amount actually paid.

16. Reviews and Content You Send Us

Reviews must describe your own genuine experience. Do not send content that is unlawful, offensive, confidential, or that contains another person's personal information or infringes their rights. We may moderate content that breaks these rules, but we do not remove reviews just because they are negative. By sending us a review, you allow us to show it in connection with our business without changing its meaning.

17. Website Use and Intellectual Property

Do not use lushfills.com for anything fraudulent or unlawful, send false documents, pretend to be someone else, or try to disrupt or break into the website. The website's content, design and branding belong to LUSHFILLS or to their owners; you may use them only to browse and shop. Brand and product names belong to their owners, and showing them does not mean we are linked to, sponsored by or appointed by those owners.

18. Age

You must be at least 18 years old to buy from us.

19. Language

These Terms are written in English. Translations on our website are provided for convenience; if a translation differs from the English text, the English version applies.

21. Changes to These Terms

We may update these Terms for future Orders; the date at the top shows the current version. The version in force when you placed your Order applies to that Order.

22. Contact Us

LUSHFILLS
Email: info@lushfills.com
Phone / WhatsApp: +372 5360 2282
Please include your Order number when it applies. Always contact us before sending anything back, so we can give you the correct return address.